Working with Digi-Trust Partners, Resellers & Agents

Implementing a Public Key Infrastructure [PKI], a Certificate Authority [CA] and then using Digital Certificates requires extensive technical knowledge and experience. In a single Digi-CA™ project, often there is a requirement to comply with more than 70 standards and this list of regulatory requirements is constantly being updated.

In addition to the complexities of the technology and the need for extensive experience, the commercial sensitivity of any tri-party relationship (i.e. Customer - Partner - Vendor) and the importance of a strong Partner Management system cannot be over stated. This is not necessary in the case of an Agent, but with the Digi-Trust™ Programme & Reseller Programme, closer co-operation and empowerment is essential.

Tehcnial 'know how' and compliance are only one aspect of any project and although they may be important, there are many other aspects of the project that must be considered if it is to be successful. For example:

• Technical Specification Preparation

• There are many instances where your customer requires assistance in preparing the specification for their project. The pre-sales technical consulting advice comes directly from the Digi-CAST1™ Team. Additionally, the Commercial Director will supervise the correct structuring of the customers needs to achieve the 'best blend' of custoemr requirements, Partner skills and Digi-Sign expertise, products and systems to achieve maximum return for all parties concerned. Here is a summary of those necessary components:

• Setting paramters

• Vendor evaluation

• Market review

• Legal implications

• Compliance requirements

• Document review

• Document preparation

• Consultancy advice




• Technical Specification Review

• Receiving the customer's technical specification, project requirements and deliverables; reviewing these and determining the suitability of the project with the capabilities of the Partner and the systems and services we offer

• Bidding Strategy & Advice

• Deciding on the best approach to the customer, determining if our offering and the capabilities of our Partner truly meet, and preferably exceed, the customer's requirements. And deciding on the best strategy and use of these resources to maximise the return for our customer and our Partner alike.

• Clarification & Discussion

• After close consultation and direct input from our Partner, the Digi-CAST™ Team will generate all the required 'questions for clarification', system samples and demo's, presentations and any other collateral to assist in gaining the clearest understanding of the customer's requirements. All off this is supplied to the Partner will full assistance and support at every stage.

• Document Preparation

• Once a clear and comprehensive understanding of the customer's requirements combined with those of our Partner, all the required tender documentation is prepared by the Digi-CAST™ Team.

• Contract Negotiation

• Typically, it is the Partner that negotiates the contract with the customer. As a Partner, you are fully empowered to comprehensively undertake these negotiations through our transparent disclosure and clear, unequivocal support throughout.

• Project Planning & Management

• The entire project will be detailed out in the Digi-CAST1™ Implementation Plan. This plan provides anyone, with project management training, all of the key performance criteria, deliverables, dates, schedules and finances required to effectively communicate project performance to your personnel, as required.

• Project Delivery & Management

• During the delivery stage of the project, the Digi-CAST2™ Installations Team co-operate closely with your Project Manager to ensure the optimum output in time and resource usage. This includes, network testing over a temporart Virtual Private Network [VPN] priro to arrival, if required. Consultation and advice to Network Engineers prior to, and during, the installations process and comprehensive documentation of each component as it occurs.

• User Acceptance Testing [UAT]

• On completion of the installation, the Digi-CAST2™ Implementation Manager will conduct the User Acceptance Testing [UAT] with the customer and the Partner Project Manager to ensure complete customer satisfaction prior to project sign off.

• Project Documentation

• As stated, on all projects, the Digi-CAST™ Methodology is used and a central component of this, is the accurate and detailed documentation of all communications between all parties to the project; the documentation of all implementation data and configuration settings and the production of a Digi-CAST™ project file after the UAT is completed.

• Project & Compliance Documentation

• Depending on the project, if compliance and/or certification of the project is a customer requirement, the Digi-CAST3™ Compliance Team will prepare and customise all documentation as required for the certification of the project.

• Post Project Customer Care

• Using the Digi-TaSC on line system, the Digi-CAST™ Team work with the customer and our Partner to ensure a comprehensive post implementation support, documentation, service and customer care programme.

• Continuous Development

• In addition to the continuous development of our business, business models, process and methodologies; we also have a strong development 'Roadmap' including:

  • Elliptical Curve Cryptography [EEC]

  • Server-based Certificate Validation Protocol [SCVP]

  • International Civil Aviation Organisation [ICAO], PKI for Machine Readable Travel Documents [MRTD] offering ICC Read-Only Access

  • XML Key Management Services [XKMS]

  • Lightweight OCSP Lightweight Online Certificate Status Protocol [OCSP] Profile for High-Volume Environments

  • Operating System [OS] Development of proprietary smart card