Relying Party Complaints Procedure
Digi-CA™ is a suite of Certification Authority [CA] systems from Digi-Sign Limited that has a contractual responsibility to issue digital certificates to Subscribers (end entity web sites) under the provisions stated within the Certificate Practice Statement [CPS]. At the point of issuance Digi-Sign asserts that it has validated in accordance to the practices stated within the CPS for each solution type. This assertion states that the domain name used in the application is the legal property, or has been duly licensed / provided to, the Subscriber and the Subscriber is a legally accountable entity.
During application the Subscriber must provide certain information for use in the validation process. Part of this information may be present within the issued digital certificate in order to meet the EU directive for a Fully Qualified Certificate and may be viewed by double clicking the Digi-SSL™ padlock or clicking the Digi-Seal™ image. Information not displayed through either of these methods falls under the Data Protection Act and is not publicly available.
The Subscriber may use Digi-Sign services within the stipulations of the
Such stipulations do not allow the Subscriber to use the services to breach local legislation or trading laws.
As a person relying on the Digi-Sign services you are protected under the and have the right to report an alleged breach of service agreement by a Subscriber. Digi-Sign will investigate the complaint and take action accordingly.
If you have a complaint against any Subscriber please contact with the following information:
Please note that Digi-Sign requires legally admissible evidence to consolidate any complaint made against a Subscriber. For further advice please contact
At Digi-Sign, The Certificate Corporation [Digi-Sign] we aim to offer you the highest standard of customer service. However, in the unlikely event that you do have reason to make a complaint about the service you have received from us, you should email complaints@digi-sign.com with details of your complaint or telephone our customer careline on +353 (1) 662-1249 between the hours of 9.00am - 5.00pm GMT, Monday - Friday.
We guarantee that we will investigate your complaint thoroughly. We will acknowledge your complaint within 3 working days giving the name of the person dealing with your complaint and provide you with a full response within 10 working days.
For questions about this Complaint Policy, the practices of this site or any dealings with Digi-Sign Limited, contact us at:
Digi-Sign Limited
Sidthorpe Lane
Dublin 4
IRELAND
complaints@digi-sign.com