ARP Ordering Instructions

Read these instructions to get a quote or place an order

As a member of the ARP Network, a dedicated quotations and ordering system is set up for your organisation. Read the sections below to ensure that you get the right price and to ensure that your orders are processed without delay.

• How to place an ARP order using this website's online shop

• How to access your ARP Extranet System

• How to get a quote from the ARP Quotation System

• Instructions for Placing Orders on the ARP Order System

• Deciding what currency you will be invoiced in

• Entering the technical data used to approve the order

• Setting the invoice data and applicable sales tax/VAT

• How to claim your rebate commission

1.	How to access your ARP Extranet system
1.1	Digi-Access™ certificate required		Access to your ARP quotation system is protected by Digi-Access™ two factor authentication. To get your Digi-Access™ certificate complete this online ARP application form
1.2	Login to access the quotation system		Once logged in, a customised quotation system, specific to your ARP membership can then be used to generate quotations for your customers. This customised quotation engine is very similar to the standard Digi-Access™ online quotation system. You can place orders directly from the quotation system using the buttons provided
2.	Quotes & Orders on the ARP Extranet System
2.1	Use the quote / ordering system		Once logged in, a customised ordering system, specific to your ARP membership can then be used to generate quotations for your customers. This customised quotation engine is very similar to the standard Digi-Access™ online ordering system
2.2	Every field must be completed correctly		The ordering system information must be completed correctly because this information is used to technically configure the system you are ordering. In particular, you should understand the difference between you, the person placing the order and your customer, for whom the system will be activated
2.3	Name/Code & Region		On this first page of the ordering form, all fields have a Help button to assist you in completing this form correctly. Pay careful attention to the 'Company Name / Reseller Code:' (credits you for the sale) and 'Your Region:' (dictates the currency of invoices and payments) fields
2.4	Confirm Order		After the above form is submitted, the cost of the order is displayed. This is the customer's purchase price and should not be confused with the price that you will pay as the reseller. Your discount is subtracted from this price
2.5	Order Details		The information on this form is very important both technically and commercially, so complete this form carefully. Pay careful attention to the 'URL Referrer' (specific technical information) and 'Billing Information' (dictates the details of the invoice that will be issued) fields
2.6	Payment method to complete		The information on this form is important both commercially and for tax reasons. Pay careful attention to the 'Country' (tax information that dictates whether the invoice will have sales tax/VAT applied) field
2.7	Claiming your commission rebate		Payment for Digi-Sign services is made in full according to the official 2X Digi-Sign price list. At the end of each month, it is your responsibility to invoice Digi-Sign for the commission(s) due from the previous month. All invoice should be sent in .PDF format to arp-accounts@digi-sign.com. Payment will only be made by electronic funds transfer, so ensure you provide full banking details. Settlement of invoices is 30 days, end of month. Important Note:- You must issue the invoice for all commissions within 90 days from the date of the customer activation. Commissions older than 90 days that have not been invoiced will not be settled.