The Digi-CA™ Service is the Managed CA and as explained in 2.6.2, it is the service that is provided online using the Application Service Provider [ASP] or Software-as-a-Service [SaaS] delivery model. There is no hardware or software requirement at the customer site.

Digi-Codes™ are Code Signing certificates and are used for securing and authenticating:

• Software downloads from the internet
• Executable code on a website
• Signing macros in Word®, Excel®, Access®, etc files

Digi-Sign offers three types of digital certificate and both types of CA. With exception of Digi-Code™, these are offered in three Classes depending on your requirements.

The three types of digital certificate are:

Using the Solution Advisor Table will help you select the best solution your environment or use the interactive version available at www.digi-sign.com/advisor

Total Trust Management™ [TTM™] is a unique offering from Digi-Sign (although some try to copy it) and it means that you Trust us to Totally Manage the Digi-CA™ for you. TTM™ is much more than a dedicated telephone number for support; it’s a service where Digi-Sign personnel effectively work for you.

The Service Level Agreement [SLA] is critical to the continued success of the Digi-CA™ delivery model and central to this SLA is the Incident Management System [IMS]. The IMS is an automated system that escalates issues, without human intervention, and automatically notifies the user at each stage.

The IMS incorporates system and personnel reaction times with issue escalation times and then monitors each and every support issue to the successful completion as confirmed by the customer.

The service approach is based on three principles:

• Complete life cycle Support
  Issue, reject, revoke, suspend and renew all of your digital
  certificates and get proper, live telephone support
• Total 'Look & Feel' Customisation
  Customisable systems set up to suit your organisations
  structure, multiple departments, multi-lingual, etc
• Flexible, Efficient & Cost Effective
  

Digi-CAST™ is factual, high-quality, digital certificate and CA advice from experienced personnel that can show you how your CA should be implemented, integrated and maintained. The C-A-S-T? method was pioneered by Digi-Sign in 2004 after many years of developing and deploying CAs around the world.